Terms Of Use

Welcome to godzownfresh.com (the “Website”), an e-commerce platform and a direct-to-consumer brand for homemade snacks. This document outlines the terms and conditions that govern your access to and use of this Website and the purchase of any products offered herein. This is a legally binding agreement between you, the User, and Godzown Fresh. By accessing, browsing, or placing an order on this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and all other policies referenced herein. If you do not agree with any part of these terms, you must not use the Website.

1. Definitions

• “Website” refers to godzownfresh.com, its sub-domains, and all related services, features, and content.

• “Company,” “We,” “Us,” or “Our” refers to Godzown Fresh, with its registered address at

  Ward – 12, Building no-766, Karunaappally-Aayiramthengu road, Kulasekharapuram, Adinad, Kollam, Kerala, 690544.

• “User,” “You,” or “Your” refers to any individual or entity accessing or using the Website for any purpose, including but not limited to browsing, engaging with content, or placing an order.

• “Customer” refers to a User who places an order for Products on the Website.

• “Products” refers to the homemade variety of snacks and any other goods offered for sale on the Website.

2. User Agreement & Eligibility

By using this Website, you represent that you are at least 18 years of age and are legally capable of entering into a binding contract. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian. You also agree to use the Website solely for personal and non-commercial purposes. Your use of the Website constitutes your acceptance of all terms contained in this document.

3. User Conduct

You agree not to use the Website for any purpose that is unlawful, illegal, or prohibited by these Terms of Use. You shall not engage in any activity that could damage, disable, or impair the Website’s functionality or interfere with any other party’s use and enjoyment of the Website. Prohibited activities include, but are not limited to:

• Engaging in any fraudulent activity, including placing false orders.

• Reselling our Products without our express written consent.

• Attempting to gain unauthorized access to any part of the Website, other user accounts, or our computer systems.

• Transmitting any viruses, worms, or other malicious code.

• Collecting or tracking the personal information of others without their consent.

4. Products & Services

• 4.1. Homemade Snacks: We specialize in offering a curated variety of homemade snacks. Given the handcrafted nature of our Products, there may be slight and inherent variations in appearance, size, and flavor from one batch to another.

• 4.2. Product Information: We endeavor to be as accurate as possible in the description of our Products, including ingredients, allergens, and nutritional information. However, we do not warrant that product descriptions, images, or other content on the Website are completely accurate, complete, reliable, current, or free from errors. It is your responsibility to read and understand all product information before making a purchase.

• 4.3. Allergens & Dietary Restrictions: Our Products are prepared in a home kitchen that may handle common allergens such as nuts, seeds, gluten, soy, and dairy. Customers with known allergies or severe dietary restrictions are advised to exercise extreme caution. You should contact us at sales@godzownfresh.com for detailed ingredient information and to discuss your concerns before placing an order.

• 4.4. Product Availability: All Products are subject to availability. We reserve the right to limit the quantity of any product we offer. We may also discontinue any product at any time without prior notice.

• 4.5. Reviews and Ratings: The Website may allow you to submit reviews, comments, and other content. You agree that any content you submit is accurate, not misleading, and does not violate any third-party rights. We reserve the right to remove any content that we deem inappropriate, offensive, or in violation of these terms.

5. Ordering & Payments

• 5.1. Order Placement and Acceptance: All orders placed through the Website are an offer to purchase the Products. The order confirmation you receive via email or SMS does not signify our final acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to, product unavailability, errors in the product description or price, or a suspected fraudulent transaction.

• 5.2. Pricing and Taxes: All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of all applicable taxes, including GST, unless otherwise stated. We reserve the right to change prices at any time without prior notice.

• 5.3. Payment Methods: We accept various payment methods, including online payments (credit/debit card, UPI, net banking) and Cash on Delivery (COD), where available. You agree to provide current, complete, and accurate billing and account information for all purchases made on our Website.

• 5.4. COD Charges: Please note that Cash on Delivery orders may be subject to a nominal, non-refundable service fee charged by our courier partners. This fee will be clearly specified at the time of checkout.

6. Shipping & Delivery

• 6.1. Shipping Address: You are solely responsible for providing a complete and accurate shipping address at the time of checkout. We are not liable for any delays, losses, or damages resulting from an incorrect, incomplete, or invalid address provided by you.

• 6.2. Delivery Timeframes: We provide estimated delivery times for all orders. These are based on the standard delivery schedules of our courier partners and are not guaranteed. We are not liable for any delays caused by unforeseen circumstances, third-party logistics issues, or events beyond our reasonable control.

• 6.3. Risk of Loss: The risk of loss and title for all products purchased from the Website pass to you upon our delivery to the courier partner.

7. Return & Refund Policy

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which is incorporated by reference into these Terms of Use. We strongly encourage you to review this policy in detail before making a purchase. As a general rule for food products, returns are typically accepted only if the product is received in a damaged or unusable condition and adheres to the conditions outlined in the aforementioned policy.

8. User Accounts

• 8.1. Account Creation: You may be required to create a user account to place an order. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account.

• 8.2. Account Security: You agree to accept full responsibility for all activities that occur under your account or password. We are not liable for any loss or damage arising from your failure to protect your account information.

• 8.3. Account Termination: We reserve the right to terminate or suspend your account, at our sole discretion, without notice, for any reason, including but not limited to, a breach of these Terms of Use, fraudulent activity, or non-compliance with our policies.

9. Intellectual Property

All content on the Website, including but not limited to text, images, logos, graphics, software, and the brand name “Godzown Fresh,” is the exclusive property of Godzown Fresh or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or create derivative works from any content on the Website without our express written permission. You are also prohibited from using our trademarks or trade dress in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Godzown Fresh.

10. Disclaimer of Warranties & Limitation of Liability

• 10.1. Disclaimer of Warranties: The Website and all products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Website will be uninterrupted, secure, or free from errors, viruses, or other harmful components.

• 10.2. Limitation of Liability: In no event shall Godzown Fresh, its directors, employees, or affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever arising out of or in connection with the use, inability to use, or performance of the Website or the products purchased from it, even if we have been advised of the possibility of such damages. Our maximum liability for any claim shall not exceed the total amount paid by you for the product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Godzown Fresh, its directors, employees, and affiliates from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Website, your violation of these Terms of Use, or your violation of any third party’s rights, including but not limited to, copyright, trademark, or privacy rights.

12. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations under these Terms of Use if such delay or failure is caused by an act of God, fire, flood, earthquake, strikes, war, pandemic, governmental orders, or any other event beyond our reasonable control.

13. Grievance Redressal

In compliance with the relevant e-commerce rules in India, we have appointed a Grievance Officer to address customer complaints or concerns.

• Name: [Name of Grievance Officer]

• Address: KSP/XII/766, NEELIKULAM, 690544, Kulasekharapuram, Karunagappalli, Kerala 690544

• Email: sales@godzownfresh.com

All communications should be directed to the email address provided above. We will acknowledge your grievance within 48 hours and strive to resolve it within one month from the date of receipt.

14. Governing Law & Jurisdiction

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Any and all disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts located in Alappuzha, Kerala, India.

15. Changes to the Terms of Use

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.