Privacy Policy

Last Updated: September 23, 2025

Your privacy is of utmost importance to Gods own fresh enterprises​. This Privacy Policy outlines how we, Gods own fresh enterprises​ (“we,” “us,” or “our”), with our registered address at Ward – 12, Building no-766, Karunaappally-Aayiramthengu road, Kulasekharapuram, Adinad, Kollam, Kerala, 690544.

, collect, use, and protect your personal information when you access and use our website, godzownfresh.com (the “Website”). By accessing or using the Website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms herein, please do not use our Website.

1. Information We Collect and How We Collect It

We collect information to provide and improve our services, process your orders, and enhance your overall experience. The types of information we collect include:

• 1.1. Personal Information Provided by You: This is information you voluntarily provide when you create an account, place an order, subscribe to our newsletter, or contact us. This may include:

  • Contact Details: Your full name, email address, phone number, and physical shipping address.

  • Account Information: Your username, password, and profile preferences.

  • Communication Content: Any information you provide when you contact us via email (sales@godzownfresh.com), phone, or through a contact form on our Website.

• 1.2. Transaction and Financial Information: When you make a purchase, we collect certain payment and transactional details.

  • Order Details: Information about the products you purchase, the quantity, and the order history.

  • Financial Information: We use trusted third-party payment gateways to process all financial transactions. We do not store your credit card, debit card, or bank account details on our servers. The payment gateways provide us with a confirmation of your payment status.

• 1.3. Automatically Collected Information (Non-Personal): When you visit our Website, we automatically collect certain non-personal information about your device and browsing activity.

  • Device Information: Your IP address, browser type and version, operating system, and device identifiers.

  • Usage Data: Details about your interaction with our Website, including the pages you view, the links you click, the time spent on each page, and the referring website or search query.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• 2.1. Order Fulfillment: To process your orders, confirm your purchase, and arrange for the shipping and delivery of your products.

• 2.2. Communication: To send you transactional emails (order confirmations, shipping updates), respond to your inquiries, and provide customer support.

• 2.3. Marketing and Personalization: To send you promotional emails about new products, special offers, or relevant content (only if you have opted-in to receive them). We may use your browsing behavior to show you personalized product recommendations.

• 2.4. Improving Our Services: To analyze website usage, understand customer preferences, and improve the functionality, design, and content of our Website and products.

• 2.5. Fraud Prevention: To detect, prevent, and investigate fraudulent transactions and other illegal activities.

• 2.6. Legal Compliance: To comply with our legal obligations, including tax, accounting, and data protection laws in India.

3. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only with trusted third parties for the specific purposes outlined below:

• 3.1. Service Providers: We may share your information with third-party service providers who perform functions on our behalf. These include:

  • Courier Partners: To deliver your orders to your shipping address.

  • Payment Gateways: To securely process your payments.

  • IT and Cloud Service Providers: To host our Website and store your data securely.

  • Analytics Services: To analyze website usage and improve our services.

• 3.2. Legal and Regulatory Authorities: We may disclose your information if required by law, a court order, or a government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

• 3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website of any such change in ownership or control.

4. Data Security

We are committed to protecting your personal information. We use a combination of physical, electronic, and managerial procedures to safeguard and secure the information we collect. Our security measures include:

• Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmissions.

• Secure Storage: Storing data on secure servers with restricted access.

• Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights as a Data Principal

As a user residing in India, you have specific rights concerning your personal data under the Digital Personal Data Protection Act, 2023. These rights include:

• Right to Access: You have the right to request access to your personal data that we hold.

• Right to Correction: You have the right to request the correction of any inaccurate or incomplete data.

• Right to Deletion: You have the right to request the deletion of your personal data, subject to legal and contractual obligations to retain certain information.

• Right to Withdraw Consent: You have the right to withdraw your consent for the use of your personal data for marketing purposes at any time by contacting us.

To exercise any of these rights, please contact our Grievance Officer.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and administer the Website. Cookies are small data files stored on your device’s browser. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of the Website may not function properly.

7. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website after any modifications indicates your acceptance of the updated policy.

10. Grievance Redressal

For any questions, concerns, or grievances regarding this Privacy Policy or your personal information, please contact our designated Grievance Officer:

• Grievance Officer:

  $$NameofGrievanceOfficer$$

• Address: KSP/XII/766, NEELIKULAM, 690544, Kulasekharapuram, Karunagappalli, Kerala 690544

• Email: sales@godzownfresh.com

We will acknowledge your grievance within 48 hours and strive to resolve it within one month from the date of receipt.